Payments

eSewa is the current payment gateway. SM Money is optional: leave refund credit and rewards unselected to pay through eSewa only. If you use SM Money, checkout shows the amount it covers and any amount left to pay through eSewa.

The total includes a flat NPR 25 booking fee per booking. Checkout shows offers, SM Money use and the final payable amount before you pay.

Using SM Money may require a code sent to your account phone number. Check that number, then use the retry option shown in checkout. If sending fails before payment starts, you can turn off SM Money and use eSewa instead.

Enter an approval code only in Shuvmarg's own checkout. Support will never ask you to tell them a code, payment PIN or password.

Going back or closing eSewa does not tell us whether a payment reached the gateway. We check the existing payment attempt before another payment can start. If the gateway confirms that no payment completed, the seat reservation and reserved SM Money are released and you can try again.

If the gateway has not given a final answer, the payment stays unconfirmed. Keep its payment reference and use Check status on that payment page. Starting a new payment while this is unresolved could charge you twice.

1. 1Open the payment status from My bookings, or the original Shuvmarg payment page, and choose Check status.
2. 2If it remains unconfirmed, contact support with the payment reference, amount, payment time and gateway transaction reference. Include a receipt if you have one.
3. 3We verify whether money was received. A verified payment either completes the booking, if it can still be issued, or goes through a refund review. A debit or receipt alone is not an issued ticket.

If no payment completed, there is no payment to refund. If money was received but a ticket could not be issued, or the same booking was charged twice, the verified amount is returned without a passenger cancellation charge or retained booking fee. Follow the status shown for that payment or refund.