Contact support

1. 1Your booking or Shuvmarg payment reference. If you have neither, share the account phone number and travel date.
2. 2The bus operator, route and a short description of what happened.
3. 3For a payment or refund: the amount, date and gateway transaction reference. A clear receipt or screenshot can help us check it.

Call support and tell us the departure time first. For the boarding location or a bus already on the road, also use the operator contact shown on your issued ticket, where available.

Do not send passwords, approval codes, payment OTPs, payment PINs or full card details. Shuvmarg support does not need those to investigate a booking.

For a privacy request or a formal complaint, say so when contacting us and include the relevant reference. For company enquiries, use the company contact page.